Created with

Robert Kepes

Hybesova 25, Vyskov 68201


Tel.: +420721459945

Date of birth: March 9, 1978

Driving licence: B

Work experience

11/2007 – present day

Accenture Services s.r.o., Bucharova 8, 15800 Prague Czech republic


IT Service manager


Owner of following IT processes according to ISO 20k: Configuration, Availability, Capacity, Supplier,


Security and IT Service Continuity Management


Responsible for whole process life, from design to KPI and continual improvement


Participating on regional harmonization of process activities across EMEA region


Responsible for IT security part of ISO 27k1 and SSAE16 & ISAE3402 certification


Subject Matter Expert for Flexnet manager Suite


Project management: project coordination, follow the specific requirements, from bid to realization,


data preparation, planning documentation making, project managing, project evaluation

01/2005 – 10/2007

Accenture s.r.o., Plynárenská 7/C, 82109 Bratislava Slovak republic


IT Customer Support Supervisor


Team leader for part of customer support domain


Solving users problems on site / off site


Responsibility for maintaining Asset database


Prepare groundwork for budgeting and refreshment strategy


Negotiation with project leads and fulfill all customer's requirements


Participation on regional and global projects initiatives, for example workstation Active Directory


migration, ISO 20k certification, etc.


Local supplier management


Incident management activities


Operations: cyclical change to new release of standard workstation image, loading new global tools




Bratislava workstations, implementation specifics requirements from deals, preparing new space

01/2004 – 12/2004

Ahold Retail Slovakia k.s., Ivánska cesta 12, 84201 Bratislava Slovak republic


IT Specialist


Participating on cross country IT projects: – change to new operating system, change to new system


for EAN scanning


Primary responsible for one store location in Bratislava


Complete IT end user support


Maintaining the retail business IT application


Local project IT coordination: opening new fuel station in Bratislava, space rebuilding

02/2003 – 12/2003

Ahold Retail Slovakia k.s., Ivánska cesta 12, 84201 Bratislava Slovak republic


Sector Manager of Electro Department


Team leadership, 12 members


Goods flow care


Dealing with suppliers, stock supply management, creating orders


Preparation of promo events


Deep knowledge of products and good flow

06/2002 – 01/2003

Ahold Retail Slovakia k.s., Moldavská cesta 32, 04011 Košice Slovak republic


Operating employee in Electro Departmen


Sale expert advice


Direct contact with customers

11/2000 – 03/2002

Procom s.r.o, Popradská 68, 04011 Košice Slovak republic


IT Service Technician

Computer network design and realization

PC service

Migrating companies IT system from Windows platform to Linux


03/2008 – 08/2012

Brno University of Technology, Kolejní 2906/4, 612 00 Brno Czech republic


Faculty of Business and Management, Management of Informatics


Not graduated

11/1996 – 06/2000

University of Economics Bratislava, Tajovského 13, 041 30 Košice Slovak republic


The Faculty of Business Economics


Not graduated

09/1992 – 06/1996

Grammar School Trebišovská 12, Trebišovská 12, 04001 Košice Slovak republic


Grammar School



– Native speaker





Knowledge and Skills

Achieved Certifications

ITIL® Expert Certificate in IT Service Management


Flexera FNM 1148: Hardware Asset Mgmt


Flexera FNM 1188: Purchases & Contracts


Flexera FNM 1178: License Optimization


Flexera FNM 1158: Software Asset Mgmt


IT Lean Foundation


Internal Auditor ISO/IEC 27001/2013


Internal Auditor ISO/IEC 20000­1:2011


Prince 2 Practitioner


Cobit 5 Foundation


Information Security Foundation based on ISO/IEC 27002


Six Sigma Green Belt

Computer Skills and

Expert in Microsoft Office


Expert user of FlexNet Manager Suite


Advanced user of ARIBA, internal order system


Advanced computer specialist in Windows operating system


Advanced network specialist in Windows operating system


Basic user of system for telephone centre Ericsson and Avaya


Basic GOLD and MIS intradepartmental system


Basic knowledge of SQL


Basic knowledge in Linux and PHP

Social Skills and

Determined and decisive; uses initiative to develop effective solutions to problems


Ability to lead a team


Methodical and rigorous approach to achieving tasks and objectives


Ability to work in team (team worker)


Strong planning, organizing and monitoring abilities an efficient time manager


Good at dealing with business partners


Adaptable and flexible; well organized planner and scheduler


Reliable and dependable high personal standards and attention to detail


Project lead and active participation